Do you have any question? Call us: 640 06 16 55

Terms and Conditions

Terms and conditions of use and sale.

By entering our website and using our services you declare that you have read and accepted the following terms and conditions for use. lThe products we sell at Grow Iluminación are legal in Spain. If you visit our website from another country and want When purchasing any of our products, you must first verify if the laws of your country allow the purchase and use of these products. Contact us if you want to make your quote.

Grow Lighting is not responsible for the improper use of these products by the client, any responsibility for the improper use of They are the responsibility of the client, growiluminacion.com excludes all liability.

Upon entering growiluminacion.com You acknowledge and accept that access to our site, use and purchase of our products is done freely and consciously under your responsibility.

As a client/user, you agree not to use these services, content and products to carry out illegal activities or activities that constitute a crime that violate the law.

Coming of age.

In order to enter our website and to make a purchase, the user/customer must be over 18 years of age. By registering as a customer on our site, registering your data and making a purchase, you declare that you are of legal age, have sufficient legal capacity to carry out this action and declare that you understand, know and accept all the conditions of sale of growiluminacion.com

Access and purchase data.

The user can buy on the website growiluminacion.com without needing to create an account.

If the user/client wishes to create an account on growiluminacion.com You must use an email and a password created by yourself, which you will be responsible for its use and custody.

The client must ensure not to share their access data with third parties, growiluminacion.com declines all responsibility for improper use of your access data. Likewise, the client is responsible for providing real data to growiluminacion.com in order to effectively process and deliver your order.

Shipping costs.

For orders equal to or greater than €100, shipping costs are free. If the value of your purchase is less, you must pay the shipping costs, which have a value of €8 according to the following weight measurements.

• Each package is determined by volume measurements not exceeding 50cm x 50cm x 50cm or, failing that, a weight less than or equal to 15kg.

If you exceed the weight measurements, you will be subject to an increase in the shipping price.

Payment Methods.

WIRE TRANSFER

By using this payment method you have 48 hours to be able to send to our bank account number the total value of the order. In order for us to process your order, you must send us proof of payment to our email. info@growiluminacion.es Please put in the subject of the message: ORDER PAYMENT and place the YOUR ORDER NUMBER. In the body of the message write your FULL NAME. After those 48 hours yes we do not get a response about the payment growiluminacion.com HE reserves the right to cancel the order.

The number of our bank account to which you must transfer the value of your order will appear on the purchase receipt. If you have any questions, contact us at the number 640 06 16 55

PAYPAL

You can pay your order securely through Paypal. When entering all your payment information, choose the Payment by Paypal option. By choosing this payment method you are accepting the 3% surcharge from cart totals.

CASH ON DELIVERY

With this payment method you can pay when you receive your order at your home. The courier charges €4 for this service. For CEUTA AND MELILLA is not available in payment on delivery.

When processing a cash on delivery order you agree to pay the respective amount regardless of whether he later refuses to receive it.

NOTE: Orders with cash on delivery They will be confirmed by phone call to verify shipment. If the customer cannot be contacted to confirm the shipment, the process will take longer until we can contact them by phone. Yeah After several calls we were unable to contact the client, growiluminacion.com the power option is reserved cancel the order.

Product prices.

All products in our store already include VAT.

Product stock.

We maintain stock in our facilities and update stock in the online store daily. If for any reason the product you have purchased is no longer available, we will contact you by email or call you to inform you. You decide if you want to cancel your order and we will refund it or set a new date for delivery.

Security and protection of your data.

In growiluminacion.com Each of your transactions made on our website are 100% secure. The personal data you provide and transactions you carry out will be done securely, since said information travels encrypted through the network, redirecting the data to a secure server without our business being able to access or store it.

Dispatch time.

After confirmation of payment for your purchase, we immediately process your order. If you place your order outside of our business hours, your order will be processed the next day. Orders are not processed on Holidays or Sundays.

The estimated shipping time for an order is 24-48 hours for the Peninsula and Balearic Islands. Shipments to the Canary Islands, Ceuta and Melilla take time 5-7 days.

Exchange and Return Policy.

EXCHANGES OR RETURNS DUE TO NON-CONFORMITY

You can request the return or exchange of a product within the 15 days after the delivery date of your order.

If it is a change that you want, it will be made for the same product. (Same model, same price, same features).

You must send us an email to info@growiluminacion.es Put in the subject of the email: Exchange or return due to non-conformity.

In it message body place the order number, the date that did you receive and you name and full last name.

Upon receiving your email, we will contact you and ask you for the account number to which you want us to refund you after you have returned the product in perfect condition.

The customer is responsible for returning the products in their original packaging and in perfect condition. If the product has already been used or damaged, the return or exchange request will not be accepted.

You must wait to obtain a response from us to proceed to send us the product.

EXCHANGES OR RETURNS DUE TO FACTORY OR COMPANY ERROR

If you receive the product broken or has manufacturing problems, you must immediately take photographs/videos of the product and send us an email with the images/videos explaining the damage to the product to our email. info@growiluminacion.es

Upon receiving your email we will be able to contact you to provide you with a solution.

You must fill out the return form that we will send to your email and send it to us along with the item.

Shipping costs due to manufacturing defects will be borne by our company.

Shipping costs for exchanges or returns other than for reasons of factory defects or company errors They will be borne by the client.

Returns of products that are broken will not be accepted (except those that have a factory problem) nor those that are

poorly packaged and due to this some damage has been caused during transportation.

Please make sure to properly protect the product.

FOR SEED CHANGES

(No changes or returns are made for seeds)

The seeds are not for domestic or agricultural use and their germination is prohibited, therefore growiluminacion.com does not accept responsibility for any illegal uses that third parties may make of them.

Return and Refund

The amounts paid to be reimbursed will be made through Paypal or bank transfer to the bank account number that the client indicates to us by email to info@growiluminacion.es

No exchange or return will be made without our prior authorization, therefore do not return any product to us without first contacting us.

For more information or any clarification regarding the exchange and returns policy, contact us.

E-mail: info@growiluminacion.es

Terms and Conditions